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Frustrated at first but now very happy
Bought this tree after a referral from a family member who purchased a prelit tree from Hobby Lobby last Christmas season. Assembled tree two days after purchase, which took all of 5 minutes, but immediately noted upon plugging tree in that a section of four branches would not light up! Checked all bulbs and could not find a broken bulb.
Called HL immediately and customer service was great. Exchanged tree for another (exactly the same) and set up same day. All lights worked when plugged in.
Two hours later a set of four branches again blew out. My husband used a current gun and noted that current was running through the unlit wire. He again checked every bulb but this time found a broken bulb. He replaced it and branches were then lit correctly. Fortunately did not have to take the tree back...
The tree is beautiful, tall, and has a very full lifelike appearance.
It really stands out beneath our tall ceilings. So I'm hoping the lights will continue to work and we won't have any further issues.
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