FAQ's

We do not have a printed catalog available.

Please visit Hobby Lobby Stores website for information regarding:

• Customer Service
• FAQ's
• In Store Specials
• Store Hours
• Store Locations
• Store Classes

You may order online 24/7. If you need assistance, please contact us at 1-800-888-0321 Ext 1275. Customer Service is available Monday – Friday 8:30-5:00 CST. If you are located outside the 48 contiguous United States, please call 405-745-1275.

We are unable to make any changes or cancel orders once they have been submitted. Please place another order for any items you may have left off your original order. Please refer to our Return Policy for information on how to return any items you ordered in error.

We currently accept Visa, Mastercard, Discover, American Express & Hobby Lobby Gift Cards. We are in the process of implementing PayPal and hope to have that available soon.

No, we are no longer able to accept personal checks as a method of payment.

Yes, we charge sales tax in all states where a Hobby Lobby is present. Sales tax is not charged in: AK, CA, CT, DC, DE, HI, MA, MD, ME, NH, NJ, NV, OR, RI, VT or WA.

If you are tax exempt you may order from us two different ways.

1) Place your order online. Complete our Uniform Sales & Use Tax Certificate and fax it with a copy of your order, Tax Exempt Form or Business License to 405-745-1225. Once we receive the information and it is verified, we will issue a credit for the sales tax.

2) Complete our Uniform Sales & Use Tax Certificate and fax it with a copy of your Tax Exempt Form or Business License to 405-745-1225. Then call 1-800-888-0321 to place your order. Customer Service is available Monday – Friday 8:30-5:00 CST.

Please note this is required for every order placed. Additionally, the bill to & ship to name on the order must match the business name and address on the license.

If you live in the following states, please contact us so we may fax or e-mail you a form specific to the requirements of your state: IN, LA, NY, PA, VA, WI, WV & WY. If you are located in one of these states, you must fill out a state specific form. The Uniform Sales & Use Tax Certificate will not work for you.

The following states require sales tax to be charged on shipping and handling fees: AR, FL, GA, IL, IN, KS, KY, MI, MN, MS, NE, NM, NY, NC, ND, OH, PA, SD, TN, TX, WV and WI.

When an item, group of items or department is advertised on sale, the sale price is already calculated. By placing the item in your shopping cart, you are getting the advertised sale price.

You may only use promotion codes that specifically state they are valid for online sales. Enter the code during the check out process in the coupon or promotion code box and press validate. The coupon will be applied as long as it is valid for online sales and there are eligible items in the cart.

We do not offer bulk discounts.

We have a 2-3 day in-house process so that we may pick & pack your order. It will then take an additional 1-5* business days for your order to be delivered.

*Estimate. Packages shipped Parcel Post will take longer.

Your order is shipped via USPS Priority Mail, USPS Parcel Post or UPS. The method of delivery is determined by the size and weight of your package and is selected at the time your order is shipped.

Yes, we do ship to US Military addresses via USPS Priority or Parcel Post Mail. Your shipping rate is determined by the sub-total of your order.

Yes, we do ship to Alaska, Hawaii, Guam & Puerto Rico. Your shipping rate is determined by the sub-total of your order.

At this time we are not able to accept International orders online. You may order from us by calling 405-745-1275. Customer Service is available Monday – Friday 8:30-5:00 CST.

You will be charged the actual postage amount. That amount is calculated once your order is picked, packed and ready to ship. We will contact you with your postage amount prior to shipping.

You are responsible for all taxes, duties, etc.

When your order is placed online, you will receive notification via e-mail when your order has shipped. It will tell you how the order was shipped and your tracking number.

Contact us at 1-800-888-0321 Ext 1275. Customer Service is available Monday – Friday 8:30-5:00 CST. We will go over the options for expediting your order and provide you with an estimate of the additional shipping charges.

We are unable to send packages Next Day Air or 2nd Day Air to PO Boxes, Military Address, Puerto Rico or Guam.

If we are running a promotion on our shipping charges this only applies to ground shipping. You are responsible for the actual cost of expedited shipping.

No. If you need to ship to multiple addresses, you will have to place multiple orders.

No, Hobby Lobby Stores are unable to accept returns for items ordered online.

Please complete the pink or orange return form included with your order and send it to:

Shop Hobby Lobby
Attention Customer Service
7717 SW 44th Street
Oklahoma City, OK 73179

Credit will be issued to the credit card originally used. We are unable to accept returns on opened software or electronic devises such as the Cricut Gypsy, Slice Machine, etc.

Please allow up to 2 weeks for your return to be processed and a credit to be issued.

Place an order online for the new item(s) and return the items you no longer want. Please refer to our return policy for more information on returns.

If you received damaged merchandise please contact us at 1-800-888-0321 Ext 1275 prior to returning the item. Customer Service is available Monday – Friday 8:30-5:00 CST.

From time to time we may offer items that are exclusive to online sales. For the most part however, items that are listed online are available in your local Hobby Lobby Store.

There are items available in your store that will not be featured online because of their size and difficulties in shipping. Additionally, there are many Seasonal items that are carried in Hobby Lobby Stores that are called “send out”. Send out items are items that are purchased one time and sent directly to the stores.

No, we do not honor the In Store Specials or Coupons.

No, online sale prices are not honored in Hobby Lobby Stores.

No. Orders placed online are shipped directly to you.

Due to the competitive nature of our business, we do not release any type of sale information in advance. We encourage you to sign up for our weekly e-mails so that you may be notified of our sales.

You can order gift cards online or by calling 1-800-888-0321 Ext 1275. Customer Service is available Monday – Friday 8:30-5:00 CST.

No, we do not have electronic gift cards available.

Yes, you may use a gift card online. Enter the gift card number during the check out process and press redeem gift card. If the gift card does not cover the full purchase amount, you will be required to enter a credit card.

You may use up to 3 gift cards per order.

For balance inquiries, please call 1-877-303-4938.

All gift cards are mailed within 1-2 business days of your order being placed. It will be mailed via USPS First Class Mail and is shipped separately from any merchandise you may order.

We charge a $1.00 shipping fee for each gift card you order. Gift Cards are excluded from free shipping promotions.

Gift Cards can be applied toward any purchase at Hobby Lobby. It may not be exchanged for cash. Gift Cards have no expiration date; however some states my declare idle funds to be “unclaimed property.” Hobby Lobby cannot replace funds declared unclaimed property by the government. Therefore we encourage you to redeem your card promptly.

You are not required to register to purchase with Hobby Lobby. Registering for an account is fast, easy and most importantly free! There are many benefits to signing up for an account with Hobby Lobby.

Save products in your shopping cart

• Take advantage of exclusive sales & promotions
• Access your Web Order History
• Expedite your checkout process
• Create and maintain your own address book
• Request e-mail announcements
• Manage your wish list
• Set reminders that we will e-mail you

Go to My Account and click continue under "No, I do not have an account". You may also check out as a guest and and during the check out process you have the option of setting up an account.

Enter your e-mail address here and you will be a-mailed instructions on how to change your password.

No, we do not honor the In Store Specials or Coupons.

No, online sale prices are not honored in Hobby Lobby Stores.

When an item, group of items or department is advertised on sale, the sale price is already calculated. By placing the item in your shopping cart, you are getting the advertised sale price.

You may only use promotion codes that specifically state they are valid for online sales. Enter the code during the check out process in the coupon or promotion code box and press validate. The coupon will be applied as long as it is valid for online sales and there are eligible items in the cart.